Refund & cancellation

API Frame Consulting (Pty) Ltd · CIPC 2018/602970/07 · 63 Florida Road, 4001 Durban · info@apiframe.digital · +27-31-000-0103.

Proposed baseline — pending business confirmation.

Applicability

These terms apply to paid technical assessments, advisory sessions, and scoped implementation engagements booked through this site or direct contract. Fees are always confirmed in writing before payment.

Cooling-off (direct marketing)

If you engaged us after responding to online advertising without a face-to-face meeting, the Consumer Protection Act provides a five (5) business day cooling-off period from the date of concluding the transaction, during which you may cancel for a full refund of fees not yet earned, subject to CPA sections 44 and 56 and Regulation 5(2).

Standard refunds

• Before work starts: cancel in writing within five business days of payment confirmation for a full refund of unused fees.
• After work starts: fees for completed milestones or delivered reports are non-refundable. Partial refunds may apply only for undelivered portions at our discretion and in writing.
• Deposits: retained if you cancel after we have scheduled resources or begun discovery, proportional to effort already applied.

Rescheduling advisory sessions

Reschedule at least 24 hours before the session start time without penalty. Late cancellations or no-shows may forfeit the session fee.

How to request a refund

Email info@apiframe.digital with your name, invoice reference, and reason. We respond within five business days. Approved refunds are paid to the original method within 14 business days unless banking rules require longer.

Disputes

We follow the CPA dispute process where applicable. You may also approach the National Consumer Commission for guidance.

Changes

Confirmed client contracts override this page where they differ. We will update this policy when business terms are finalised.